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To see how the private information you enter will be handled, review the "Privacy Policy."


  • We handle each inquiry in order during reception hours. However, we ask you to understand that some inquiries may require time to check on or may be impossible to answer, depending on the question.
    Reception hours: 9:00–17:00 Mon–Fri (closed on holidays, summer break, and New Year break)
  • Answers are sent the inquirer personally under the understanding that you do not reproduce any part or the entirety of the answer for any secondary purpose.
  • In response to inquiries about product inconveniences and the like, a representative from our company may call you. For that purpose, please enter a telephone number where you can be reached.

Inquiry form

Inquirer information

NameRequired Example: Hanako Shokuhin
E-mail addressRequired *Half-width alphanumeric characters only
Address Postal code Country *Example: Japan *Example: #101 Bell Mansion, 3-7-3-35 Nijuyonken, Nishi-ku, Sapporo, Hokkaido
Telephone numberRequired *Half-width numbers only
Example: 011-613-0001

Your inquiry

Inquiry typeRequired
Product name*To the best of your knowledge Enter the product name written on the label, etc. Example: Jingisukan Sauce
InquiryRequired Input questions, feedback, requests, etc. below

How your private information is handled
How the private information above is handled